Returns are accepted online a. To start a Return or Exchange, jog on over to returns. Ostessential.com and enter your email. We’ll send you an email that links to your order history. From there, you can select which items you’re sending back and print a prepaid return label.

Trouble with discount  is commonly caused by  what's in your shopping cart. Double check if the discount you are using has any restrictions, such as a price hurdle .

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified.

After logging into your account, click "Orders," found in the menu on the left-hand side of the screen. Here you can view a summary of your online orders, including order number, item(s) purchased, and tracking information.

We typically ask for 1-3 business days for our team to pack and ship your full order. During promotional or holiday periods, your order will ship within 5-10 business days. Most orders will ship from our warehouse in North Carolina, while a few low-inventory or specialty items will ship from one of our shops. To get your full order on its way, we occasionally ship from a combination of these locations, so you may receive several packages. If your order ships in separate packages, we will send you multiple tracking numbers.